Complaint Policy

We are sorry that you are unhappy with our  services or products.

Letting us know means we can record your complaint and work with you to understand what’s happened and how we can put things right.

There are 2 ways to make a complaint: 

Contact us directly by telephone 01452 221800

OR Our online electronic complaint form


We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.